Frequently Asked Questions
Table of Contents
What will I gain from the IKAWA Home Roasting System?
What benefits will I get from roasting my own coffee
What can I accomplish with the IKAWA Home Roasting System?
Does the IKAWA Home suit my needs?What about IKAWA Pro?
What payment methods do you accept?
What does the 30-day guarantee entail?
Which countries does IKAWA Home ship to?
How big is the Roaster? Will it fit in my kitchen?
I have no experience in roasting coffee. How can I do my first roast?
How can I create my own roasts?
How much can I roast at a time?
How much time does a roast recipe on an IKAWA Home require?
Can I use the IKAWA Home Roasting System without the App?
Can I roast a coffee that IKAWA Home does not supply?
How does the IKAWA Home Roasting System handle light and dark roasts?
What does the Graph Editor Subscription entail?
What are the benefits of using IKAWA Home green coffee beans?
Experience coffee roasting at its finest with the IKAWA Home Roasting system. Take control of your coffee journey like never before. With our intuitive countertop roasting hardware, you dictate how and when your beans are roasted. Seamlessly operated through the IKAWA Home App, our system empowers you to craft your perfect roast with just a few taps.
Digitally manage your roasts with ease using our app. Track, organise, and fine-tune your recipes effortlessly. Explore our diverse selection of curated beans or add your own favourites to create a personalised library. With access to a wide range of roast recipes, tailored to your preferences, the possibilities are endless.
Kickstart your coffee adventure with our complimentary Round the World Starter Kit. Carefully sourced and curated by our experts, it ensures you're set up for success from day one.
At IKAWA Home, we're dedicated to elevating your coffee experience. Unleash your creativity as you delve into the world of fresh, artisanal coffee roasting.
If you're a coffee enthusiast eager to take full control of your home coffee experience, with fresh, customised roasts tailored just for you, then the IKAWA Home is your perfect match!
On the other hand, the IKAWA Pro caters to coffee industry professionals seeking unparalleled roast control, consistency, and data-driven decision-making for green coffee purchasing and business decisions. Offering various control methods such as precise temperature and airflow adjustments, along with advanced roasting tools like RoR and Cropster integration, the IKAWA Pro is designed with the Coffee Professional in mind.
While both the Home Roaster and Pro share the same foundational technology, they serve distinct needs and expertise levels. The IKAWA Home is meticulously crafted for coffee lovers who crave consistently fresh and delicious coffee, customised to their exact preferences. Furthermore, use of the IKAWA Home in a Professional environment or for current or future commercial gain will invalidate the 1 year warranty.
Elevate your kitchen with the IKAWA Home Roaster, unlocking the unparalleled flavours and freshness that only home roasting with IKAWA can deliver. To explore the IKAWA Sample Roaster further, visit here
Earn rewards for your purchases through ikawahome.com with IKAWA Credit. Simply log in to your account to track your accumulated credits and effortlessly apply them towards future orders.
IKAWA Credits represent digital store credit that can be utilised in the IKAWA Home Shop for green coffee, roasting accessories, and shipping. While they are valued in GBP (£), they can be used for orders in Euros and US Dollars, with an automatic exchange rate adjustment upon use.
Each IKAWA Credit equals £1 store credit, providing flexibility and value for your purchases. Please note that IKAWA Credit is subject to terms and condition. For more information, visit here: IKAWA Credit.
Currently, we ship to the UK, Europe, USA, Canada, New Zealand, Hong Kong, Singapore, United Arab Emirates, Kuwait, and Taiwan.
Enjoy free international shipping with every IKAWA Home Roasting system order through our selected courier, DHL. If your country is not on our current shipping list , it is due to customs and certifications requirements that the IKAWA Home does not meet in your country. If you have questions about this, please reach out to us at hereforyou@ikawacoffee.com , and we'll gladly answer any questions.
Please note that customers may be responsible for any local import duties or taxes for deliveries outside the United Kingdom
We've designed the IKAWA Home Roaster to require minimal maintenance and to be durable for the long haul, so you shouldn't have much to worry about. However, we understand that unexpected issues can arise. That's why we provide a 1-year limited warranty on every IKAWA Home Roasting system. If you encounter any problems, just reach out to our customer support team at hereforyou@ikawacoffee.com , and we'll be happy to assist you!
At IKAWA, we take pride in the green coffee beans we provide to you. Before they're available in our shop, our in-house team rigorously evaluates, samples and tastes all available options to ensure the highest standards. We're confident that you'll enjoy the freshest and best-tasting coffees from around the world.
In addition to our quality guarantee, we prioritise traceability and ethical farming practices for each green coffee we offer. You can find more information about each coffee on their respective pages.
Our experienced team creates recommended espresso and filter recipes for each green coffee that we offer, so you can enjoy the best coffees right out of the bag, with no fuss. Our range is continually growing; check them out here.
Plus, when you buy IKAWA green beans from our coffee shop, you'll receive 10% back in IKAWA Credit, which you can use towards your next coffee or accessories order. Alternatively, you can save it up for a larger purchase! Learn more about how IKAWA Credits work here.
At IKAWA, we strive to positively impact every part of the coffee process, from farm to cup. We maintain healthy relationships with coffee farmers, ensuring that all the coffee we source is of the highest quality and that farmers are paid and treated fairly. We prioritise sourcing transparency so that you know where the coffees you love come from. You can learn more about each coffee on our website and on the coffee packs.
When you buy any green beans from our IKAWA online coffee shop, you'll instantly earn 10% back in IKAWA Credits. You can use these credits towards your next coffee or accessories order, and even apply them to cover your shipping costs! Click here to discover how to set up an account, check your balance, or redeem your credit.
For your safety and to maintain your warranty, please do not attempt to fix or repair the roaster yourself. Our production engineers are highly trained experts, equipped with rigorous training to handle such tasks. Repairing the roaster on your own could make it unsafe and dangerous to use, and it will void your warranty.